SURESYNC

Legal & Compliance

1.Privacy Policy
2. Terms of Use
3. End User Licence Agreement (EULA)
5. Cookie Notice
6. Acceptable Use Policy (UAP)
7. Disclaimer & Limitation of Liability
8. Information Security Policy
9. Data Breach Response policy
10. Security Incident Response Policy (SIRP)
11. Service Level Agreement (SLA)
12. Data Processing Agreement (DPA)
13. Whistleblower Policy

Privacy Policy
Effective Date: 01.05.2025
Platform Name: SureSync
Owner: Lyncon Group Pty Ltd (ABN: 86 603 956 850)
Head Office: Sydney, New South Wales, Australia

 
1. Overview
SureSync ("we", "our", "us") is committed to protecting the privacy of our customers and users ("you", "your"). This Privacy Policy describes how we collect, use, disclose, and protect your personal information in connection with our software-as-a-service (SaaS) platform, accessible via web and mobile applications.

We are bound by the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), and where applicable, we comply with international privacy laws such as the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA).

 
2. Information We Collect
We may collect the following types of personal and technical information:

Personal Information: Full name, email address, phone number, business name, job title, user credentials, payment details (via third parties like Stripe).
Account & Usage Data: IP address, login times, access logs, location data, browser type, device type, usage activity, error logs.
Support Communications: Chat transcripts, support tickets, and emails.
Marketing Preferences: Opt-in status, survey responses, and interaction with marketing emails.
 
3. How We Collect Information
Directly from you: When you register, complete forms, contact us, or use our services.
Automatically: Through cookies, analytics tools, and server logs.
Third Parties: Payment processors (e.g. Stripe), analytics providers, or your employer if using a corporate account.
 
4. Purpose of Collection
We collect your personal information for the following purposes:

To deliver and maintain our platform and services
To provide technical support and respond to inquiries
To manage billing and transactions
To personalise your experience
To comply with legal and regulatory obligations
To send service, administrative, and marketing communications (you can opt out)
 
5. Data Storage and Security
All data is securely stored on servers located in Australia, with industry-standard encryption at rest and in transit. We implement technical, administrative, and physical safeguards to protect personal data from unauthorised access, disclosure, or loss.

 
6. Sharing of Information
We may disclose your information to:

Service providers under strict confidentiality (e.g., hosting, support, email marketing)
Regulatory authorities if required by law
Your employer or administrator, if you access SureSync through a business or enterprise subscription
Third parties with your consent
We do not sell your personal data to third parties.

 
7. International Data Transfers
For users located outside Australia, your data may be transferred to, processed, or stored in Australia or other countries where our service providers operate. Where required, we implement appropriate safeguards (e.g., Standard Contractual Clauses under GDPR).

 
8. Your Rights
Depending on your jurisdiction, you may have rights including:

Accessing the personal data we hold about you
Requesting corrections or updates to your information
Requesting deletion (subject to legal requirements)
Objecting to or restricting data processing
Withdrawing consent for direct marketing
To exercise any of these rights, contact us at [email protected].

 
9. Retention of Information
We retain personal information as long as necessary to fulfil the purposes described above, unless a longer retention period is required by law or contract.

 
10. Cookies & Analytics
We use cookies and similar tracking technologies to enhance your experience and monitor usage patterns. You can manage cookie preferences through your browser settings.

 
11. Third-Party Links
Our platform may contain links to third-party websites or services. We are not responsible for the privacy practices of those external sites.

 
12. Children’s Privacy
SureSync is not intended for use by individuals under the age of 16. We do not knowingly collect personal data from children.

 
13. Changes to this Policy
We may update this Privacy Policy from time to time. The revised version will be posted on our website and indicated by a new “Effective Date”.

 
14. Contact Us
If you have questions or concerns about this policy or how your personal information is handled, please contact:
Privacy Officer
Lyncon Group Pty Ltd
Email: [email protected]